How will it all work?

As above for convenience there is the option of having a video consultation, convenient for the patient (at home, work etc), or alternatively if patients don’t have the option of video, via phone or tablet, there will be video assistance on site at the High Street Health Hub that the patient can access.

For urgent same day appointments, you will be contacted via telephone by a GP who will do an initial assessment with you, if your condition requires you to be seen in person by a clinician this will be arranged for you.

The service will continue to operate as it is, with turnaround of requests within 48 hours.

Hospital visits, follow ups or abnormal test results will be escalated to the online medical team to address with the patient directly.